Question 1

Is the editing really done by humans?

Accepted Answer

Yes — 100%. We never use AI to edit, translate or paraphrase your work. Every order is handled by a qualified human editor based in the UK.

Question 2

How fast will I get my document back?

Accepted Answer

Exact turnaround is confirmed by email after our team reviews your document. We don't auto-quote times we can't honour. Express turnaround is available.

Question 3

Is my document confidential?

Accepted Answer

Absolutely. Uploads are encrypted in transit, access is restricted to your assigned editor, and we'll sign an NDA on request. Your work is never used to train AI.

Question 4

What file formats do you accept?

Accepted Answer

.docx, .doc, .pdf, .txt, .rtf, .odt, plus audio/video (.mp3, .mp4, .wav, .m4a) for transcription.

Question 5

Do you offer tracked changes?

Accepted Answer

Yes. For proofreading and editing we return a tracked-changes version plus a clean copy and a summary editor's report.

Question 6

Which languages do you translate?

Accepted Answer

100+ language pairs, all by native-speaker translators with subject expertise. Get in touch if your pair isn't standard — we likely cover it.

Question 7

How does plagiarism correction work?

Accepted Answer

We use Turnitin / iThenticate-aware ethical paraphrasing and citation correction — never AI rewriting. We do not bypass academic integrity policies.

Question 8

Do you issue a proofreading certificate?

Accepted Answer

Yes. Every completed order includes a signed SpringEdit certificate of professional human proofreading (or the matching certificate for translation, plagiarism correction or transcription). It states the document title, word count, service performed and the editor's credentials — useful for journal submissions, supervisors and institutional requirements.

Question 9

When do I pay?

Accepted Answer

After we review your document and confirm scope and ETA by email, we send a secure payment link.

Frequently asked questions